MakroPak Shipping & Pre-Order Policy

Last Updated: October 3, 2026

At MakroPak, we work to process and ship orders as quickly as possible while ensuring your products are properly packed and prepared for delivery.

This Shipping Policy explains how orders, pre-orders, shipping times, delivery estimates, and shipping-related issues are handled.

By placing an order with MakroPak, you acknowledge and agree to the terms of this policy, subject to applicable law.

1. Order Processing

Orders for products that are currently in stock are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times are estimates and may occasionally take longer during:

• Product launches

• Sales and promotional events

• Holidays

• High-volume periods

• Inventory transitions

• Unexpected operational delays

Placing an order does not guarantee that it will ship within a specific processing timeframe unless an express shipping commitment is explicitly stated at checkout.

2. Shipping Times

Once an order has been processed and handed to the carrier, delivery times depend on the shipping method selected at checkout and the destination.

Any delivery dates or timeframes displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

MakroPak is not responsible for carrier delays or delays caused by circumstances outside our reasonable control.

Shipping carriers may experience delays due to:

• Weather

• Holidays

• Transportation disruptions

• High shipping volumes

• Natural disasters

• Customs processing

• Incorrect or incomplete addresses

• Carrier operational issues

• Other circumstances beyond MakroPak's reasonable control

3. Pre-Orders

Certain MakroPak products may be offered as pre-orders before inventory is available for immediate shipment.

When purchasing a pre-order product, the product listing will identify it as a pre-order and may provide an estimated shipping or fulfillment timeframe.

Pre-order dates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Pre-order fulfillment may be affected by manufacturing, production, quality-control, inventory, transportation, customs, supply-chain, or other unforeseen delays.

By placing a pre-order, you acknowledge that the product may not be immediately available for shipment and agree to wait until the product becomes available for fulfillment, subject to your rights under applicable law.

Pre-Order Changes or Delays

If a pre-order experiences a significant delay, MakroPak may provide an updated estimated fulfillment timeframe.

If the expected fulfillment timeframe changes substantially, MakroPak may provide customers with additional information regarding available options, including cancellation or refund options where required by applicable law or at MakroPak's discretion.

4. Pre-Order Payment

Unless otherwise stated at checkout, payment for a pre-order is authorized and/or collected at the time the order is placed.

By placing a pre-order, you authorize MakroPak and its payment processor to process the applicable payment according to the payment terms presented during checkout.

If a pre-order is canceled by MakroPak, any applicable refund will generally be issued to the original payment method.

5. Orders Containing Pre-Order and In-Stock Products

If an order contains both in-stock products and pre-order products, MakroPak may ship the items together when the pre-order product becomes available.

Unless separate shipments are specifically offered or selected at checkout, customers should expect the order to be fulfilled according to the availability of the pre-order item.

If MakroPak chooses to split an order into multiple shipments, additional shipping charges will generally not be applied solely because MakroPak elected to ship the items separately.

6. Estimated Pre-Order Dates

Pre-order dates displayed on product pages are estimates based on information available to MakroPak at the time of listing.

Estimated dates may change due to circumstances outside our control.

MakroPak does not guarantee that a pre-order will ship on a specific date unless a specific shipping commitment is expressly stated.

Customers should not place a pre-order if they require the product by a specific date unless MakroPak has expressly confirmed that delivery date in writing.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

MakroPak is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

If an order has not yet shipped, customers should contact MakroPak as soon as possible to request an address correction.

We cannot guarantee that address changes can be made after an order has entered the fulfillment process.

Once an order has shipped, address changes may require coordination directly with the shipping carrier and are not guaranteed.

8. Tracking Information

Once your order has shipped, MakroPak may provide tracking information through email or another available communication method.

Tracking information may take some time to become active after the package is transferred to the carrier.

MakroPak is not responsible for temporary gaps or inaccuracies in carrier tracking information.

9. Lost, Stolen, or Missing Packages

Once a package has been delivered according to the carrier's tracking information, MakroPak generally considers the order successfully delivered.

MakroPak is not responsible for packages that are lost or stolen after the carrier records them as delivered, except where otherwise required by applicable law.

If your package is marked as delivered but you cannot locate it, we recommend checking:

• Your front door or designated delivery area

• Mailroom or package room

• Building management

• Household members

• Neighbors

• Carrier delivery information

You should also contact the shipping carrier directly to report the issue.

MakroPak may, at its discretion, assist with investigating delivery issues, but we do not guarantee replacement or refunds for packages marked as delivered.

10. Packages Returned to MakroPak

If a package is returned to MakroPak because of:

• An incorrect address

• An incomplete address

• Failure to accept delivery

• Failure to claim the package

• Refusal of delivery

• Other circumstances caused by the customer

MakroPak may contact the customer regarding available options.

Additional shipping charges may apply to reship the order.

If the customer requests a refund instead of reshipment, applicable shipping, return, handling, or other costs may be deducted from the refund to the extent permitted by law.

11. International Shipping

International shipping may be available to select destinations.

Customers are responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• VAT

• Government charges

• Other fees imposed by the destination country

These charges are generally not included in the product price or standard shipping charge unless specifically stated at checkout.

MakroPak is not responsible for delays caused by customs or government authorities.

If an international shipment is refused or abandoned because the customer does not pay required customs charges, MakroPak may deduct applicable shipping, return, customs, or handling costs from any eligible refund, where permitted by law.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

MakroPak reserves the right to restrict or cancel shipments to certain locations where shipping is unavailable, impractical, prohibited, or otherwise restricted.

If MakroPak cancels an order because we cannot legally or reasonably ship the product to the destination provided, any applicable product payment will generally be refunded.

13. Damaged Packages

If your package arrives visibly damaged, we recommend documenting the condition of the package before opening it.

Take photographs of:

• The shipping box

• Shipping label

• Visible damage

• Internal packaging

• Damaged product

Contact MakroPak as soon as reasonably possible so we can evaluate the issue.

Additional documentation may be requested.

Damage resulting from carrier handling may require coordination with the shipping carrier or may be handled under MakroPak's applicable warranty or return procedures.

14. Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an item is missing from your shipment, contact MakroPak as soon as reasonably possible.

We may request photographs, order information, packaging details, or other documentation to investigate the issue.

If the error is determined to be attributable to MakroPak, we will work with you to provide an appropriate resolution.

15. Shipping Charges

Shipping charges are displayed during checkout when applicable.

Shipping charges may vary based on:

• Destination

• Package size and weight

• Shipping method

• Promotional offers

• Order value

• Other fulfillment factors

Unless otherwise stated, shipping charges are non-refundable.

16. Order Cancellations

Orders may be canceled before shipment if MakroPak is able to process the cancellation request before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Pre-orders may be subject to separate cancellation terms based on the information presented at the time of purchase and applicable law.

Submitting a cancellation request does not guarantee that the order can be canceled.

17. Force Majeure and Unforeseen Delays

MakroPak will not be responsible for shipping or fulfillment delays caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Fires

• Floods

• Government actions

• War

• Civil unrest

• Labor disputes

• Transportation disruptions

• Port closures

• Manufacturing delays

• Supply-chain disruptions

• Customs delays

• Pandemics

• Carrier disruptions

• Power or infrastructure failures

• Other unforeseen events

These circumstances may affect both standard orders and pre-orders.

18. No Guaranteed Delivery Dates

Unless MakroPak expressly states otherwise in writing, all processing and delivery estimates are provided for informational purposes only.

An estimated shipping date is not a guaranteed delivery date.

Customers should not rely on an estimated shipping or delivery date for time-sensitive events, travel, gifts, or other deadlines unless MakroPak has expressly confirmed the applicable date.

19. Changes to This Shipping Policy

MakroPak reserves the right to modify this Shipping & Pre-Order Policy at any time.

Updates will be posted on this page along with a revised “Last Updated” date.

The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.