MakroPak Returns & Refund Policy

At MakroPak, we want you to be satisfied with your purchase. If you need to return an eligible product, we offer returns within 14 calendar days of delivery, subject to the terms and conditions below.

Please read this policy carefully before making a purchase.

14-Day Return Window

You may request a return within 14 calendar days from the date your order is delivered.

Return requests submitted after the 14-day period are not eligible for a return or refund unless required by applicable law.

The return period is based on the date the package is delivered to the shipping address provided with the order.

All return requests must be submitted within the 14-day return period. Contacting MakroPak about a potential return does not automatically extend the return period.

Return Eligibility

To qualify for a return, the product must:

• Be returned within the 14-day return window

• Be in new, unused, and resalable condition

• Not have been washed, cleaned, altered, modified, or repaired

• Include all original components, accessories, packaging, tags, and inserts, when applicable

• Not show signs of use, wear, damage, stains, odors, or other deterioration

• Be accompanied by valid proof of purchase

Products that do not meet these requirements may be rejected or may be subject to a reduced refund based on the condition of the returned merchandise, to the extent permitted by applicable law.

Items That Are Not Eligible for Return

The following are generally not eligible for return:

• Products returned after the 14-day return period

• Used, worn, washed, or damaged products

• Products missing original components or accessories

• Products that have been altered, modified, or repaired

• Products with significant stains, odors, pet hair, or other contamination

• Products damaged through misuse, neglect, accidents, or improper care

• Products purchased from unauthorized sellers

• Gift cards or other non-returnable items, where applicable

• Products that cannot reasonably be resold due to their condition

If an item is returned to us and does not meet our return requirements, MakroPak reserves the right to deny the return and refund.

Return Shipping

Unless the product arrived damaged, defective, or MakroPak sent the wrong item, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If MakroPak provides a prepaid return shipping label for an approved return, the cost of the label may be deducted from the customer's refund where permitted by applicable law.

Refunds

Once your returned product is received, MakroPak will inspect it to determine whether it meets the requirements of this policy.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 3–7 business days after approval for MakroPak to process the refund. Your bank or payment provider may require additional time to post the funds to your account.

A refund is not considered complete until the refund has been successfully processed by MakroPak.

Partial Refunds and Deductions

If a returned product has been used, damaged, altered, or is missing components or packaging, MakroPak may, where permitted by applicable law, reduce the refund amount to account for the diminished value of the product.

Examples may include:

• Signs of use or wear

• Missing accessories or components

• Missing or damaged packaging

• Stains, odors, or contamination

• Damage caused after delivery

• Other conditions that prevent the product from being resold as new

MakroPak will determine the appropriate refund amount based on the condition of the returned product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact MakroPak as soon as possible.

We may request photographs, videos, order information, packaging details, or other documentation to evaluate the issue.

If the issue is determined to be the result of a manufacturing defect or an error on our part, MakroPak may provide a replacement, repair, refund, or other appropriate resolution.

Manufacturing defects may also be covered separately under the MakroPak Limited Lifetime Warranty.

Exchanges

MakroPak does not guarantee exchanges for a different color, size, model, or product.

If you would like a different product, you may be required to return the original product in accordance with this policy and place a new order.

Availability of replacement products is not guaranteed.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to MakroPak because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any applicable return shipping or handling costs.

Any refund issued may be reduced by shipping, return, or other costs incurred by MakroPak, where permitted by applicable law.

Lost Returns

Customers are responsible for ensuring that returned products are properly packaged and shipped.

We strongly recommend using a shipping service that provides tracking and proof of delivery.

MakroPak is not responsible for returned merchandise that is lost, stolen, or damaged while being shipped back to us before delivery.

A refund will not be issued for a return that MakroPak does not receive unless the customer can provide sufficient evidence that the package was successfully delivered to MakroPak.

Fraudulent or Abusive Returns

MakroPak reserves the right to refuse or limit returns and refunds where there is evidence of fraud, abuse, excessive or suspicious return activity, misuse of this policy, or other activity intended to obtain products or refunds improperly.

This includes, but is not limited to:

• Returning products that were used or damaged

• Returning a different product than the one purchased

• Returning counterfeit or altered products

• Repeatedly purchasing products with the intent to use and return them

• Submitting false or misleading information

• Attempting to obtain multiple refunds for the same purchase

• Returning products purchased from unauthorized sellers

Where permitted by applicable law, MakroPak may cancel or restrict future orders or returns associated with fraudulent or abusive activity.

Final Sale Items

Certain products or promotions may be designated as Final Sale at the time of purchase.

Final Sale products are not eligible for returns or refunds unless the product arrives damaged, defective, incorrect, or otherwise requires a remedy under applicable law.

Any Final Sale designation will be clearly communicated before or at the time of purchase.

Order Cancellations

Orders may be canceled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, it may no longer be canceled and must instead be handled through the return process outlined above.

MakroPak cannot guarantee that a cancellation request received after an order is placed will be processed before fulfillment.

Policy Changes

MakroPak reserves the right to modify or update this Returns & Refund Policy at any time.

Any changes will be posted on this page and will apply to purchases made after the updated policy becomes effective.

The return policy applicable to an order is generally the policy in effect at the time the order was placed, subject to applicable law.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact MakroPak through our official customer support channels.

MakroPak

Customer Support Email — admin@makropak.net